Water System Preparedness and Freeze Protection Guidance

DISTRICT RESIDENTS:

H2O Innovation staff will be mobilized and standing by to deal with water main breaks and water plant issues.

  • If you experience a pipe freeze on your side of your water meter (outside your home), H2O can only turn your water off at the meter.
  • If you have a pipe broken inside your home, you can isolate it using your private cut-off valve. This is usually located on the side of your home below your water spigot or inside the garage.

We recommend having the names of a couple of plumbers should you need them, as H2O does not repair homeowner private water lines.

FREEZE PREPARATION TIPS:

  • Wrap outdoor and garage pipes.
  • Remove water hoses and wrap your water spigot.
  • Drain and turn off your sprinkler system.
  • Turn off water to your washer if it is in the garage.
  • If you leave your house before a freeze, turn off the water at your private cut-off valve and leave your heat on.

PROTECT YOUR PIPES WHEN IT FREEZES:

  • Open cabinets under sinks to let your house heat warm the pipes.
  • If your pipes freeze, turn off the water at your private cut-off valve. This prevents broken pipes from leaking into your home after they thaw.
  • Let faucets drip from the cold and hot taps, or run water through your indoor faucets before you go to sleep.

You can contact H2O Innovation at (281) 353-9809 with any questions or concerns.

Important Update: New Trash & Recycling Collection Schedule

Attention residents! We have an important update regarding our waste collection schedule.

🗑 Trash Collection: Now scheduled for Tuesday and Friday each week.
♻️ Recycling Collection: Occurs every Tuesday alongside trash pickup.

Please ensure your bins are placed at the curb the night before collection to avoid any missed pickups. Thank you for your cooperation in keeping our community clean and sustainable!

Notice to Customer Regarding Extreme Weather Emergency

The Public Utility Commission’s rule in Title 16, Chapter 24 Texas Admin. Code § 24.173(d) prohibits your water and sewer provider from imposing a late fee or from disconnecting your retail water or sewer service for nonpayment of bills that are due during an extreme weather emergency until after the emergency is over.

An extreme weather emergency is defined as a period beginning when the previous day’s highest temperature in your area did not exceed 28 degrees Fahrenheit, and the temperature is predicted to remain at or below that level for the next 24 hours according to the nearest National Weather Service reports for your area. For the purposes of these requirements, an extreme weather emergency is over on the second business day the temperature exceed 28 degrees Fahrenheit.

Your water and sewer provider is required to offer a payment schedule to an affected customer that timely requests a payment schedule. If you are affected by an extreme weather emergency, you may request a payment schedule for unpaid bills that are due during the extreme weather emergency.

For affected customers that timely request a payment schedule, your water and sewer provider is prohibited from disconnecting service for nonpayment of bills that are due during an extreme weather emergency. However, once a payment schedule is offered, disconnections may resume if you (1) decline to timely accept the payment schedule, or (2) violate the terms of the payment schedule.

If you have a bill from your water and sewer provider due during an extreme weather emergency, then you qualify to request a payment schedule. Please contact our office at:

H2O Innovation 2200 Sciaaca Rd Spring, Tx 77373 (281)-353-9756

Aviso Al Cliente Sobre Emergencia Por Condiciones Del Tiempo Extremas

La regla de la Comisión de Servicios Públicos en el Título 16, Capítulo 24, del Código Administrativo de Texas § 24.173(d) prohíbe a su proveedor de agua y alcantarillado imponer un cargo por mora o desconectar su servicio minorista de agua o alcantarillado por falta de pago de las facturas adeudadas durante una emergencia por condiciones del tiempo extremas hasta después de que la emergencia haya terminado.

Una emergencia por condiciones del tiempo extremas se define como un periodo que comienza cuando la temperatura más alta del día previo en su área no superó los 28 grados Fahrenheit y se prevé que la temperatura permanecerá en ese nivel o debajo de él durante las siguientes 24 horas según los informes más cercanos del Servicio Meteorológico Nacional para su área. A efectos de estos requisitos, una emergencia por condiciones del tiempo extremas finaliza el segundo día laborable en que la temperatura supera los 28 grados Fahrenheit.

Su proveedor de agua y alcantarillado debe ofrecer un programa de pago a un cliente afectado que lo solicite oportunamente. Si se ve afectado por una emergencia por condiciones del tiempo extremas, puede solicitar un programa de pago para las facturas impagas adeudadas durante la emergencia por condiciones del tiempo extremas.

Para los clientes afectados que soliciten oportunamente un programa de pago, su proveedor de agua y alcantarillado tiene prohibido desconectar el servicio por falta de pago de las facturas adeudadas durante una emergencia por condiciones del tiempo extremas. Sin embargo, una vez que se ofrece un programa de pago, las desconexiones pueden reanudarse si usted (1) se niega a aceptar oportunamente el programa de pago, o (2) viola los términos del programa de pago.

Si tiene una factura de su proveedor de agua y alcantarillado adeudada durante una emergencia por condiciones del tiempo extremas, entonces tiene derecho a solicitar un programa de pago. Póngase en contacto con nuestra oficina en:

H2O Innovación 2200 Sciaaca Rd Spring, Tx 77373 (281)-353-9756

What You Should Know About Hurricanes